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Every one of our vehicles is fitted with an approved calibrated meter which has been tested and sealed by The Highland Council. We don’t operate fare cards or GPS “fare calculators”. We prefer that our customers should see exactly what they are being charged, safe in the knowledge that the fare meets with the approval of our local licensing authority. We are able to offer our account customers fixed prices for regular journeys.
Depending on the location where you travel with Highland Cabs, trip fares may be calculated upfront or immediately after rides end. Here's how these two types of fares work.
With upfront pricing, you know the exact cost of your trip before requesting. This fare includes (but is not limited to):
-A base rate
-Rates for estimated time and distance of the route
-The current demand for rides in the area
A booking fee and any applicable surcharges, fees, and tolls are also calculated and included.
When you request a taxi, you agree to be charged the upfront fare when the trip ends. Your fare may increase if you travel to a different destination or make extra stops along the route, or the trip takes much longer than expected.
If an upfront fare is not honored, you will either be charged the minimum fare or a fare based on the measured time and distance for your trip, including any base fare, booking fee, surcharges, tolls, and other relevant factors such as a dynamic pricing charge.
You'll always get a receipt for any trip fare.
Some cities / towns do not provide upfront fares. Instead, you're charged either a minimum fare or a fare based on the time and distance for your trip's route, including a base fare, booking fee, surcharges, tolls, and other relevant factors such as dynamic pricing when demand for taxis is high in the area of the city where you're requesting a taxi. Fares may vary by location, the vehicle option you select, and other factors.